After nearly 10 years of foreign trade procurement, the Wenzhou factory has encountered this situation three or four times. Let me give you some practical experience, and don't panic.
Don't send messages and bombards it, it's useless. Change channels to find people first. Don't just focus on the sales, look for the main account of their 1688 store, call the landline publicly posted on the official website, or even go to the agent of FlatFee Sourcing to confirm or communicate. If you know a local freight forwarding and inspection company in Wenzhou, you can spend two to three hundred yuan Let someone visit the factory to confirm whether the factory is still there and whether it is in normal production. Many times, it's either the factory is running away at all, or the sales leave without handover, or there are too many orders on hand in the peak season and it's ruined. I encountered the same situation once in 19 years. Finally, I called the landline to find my boss. The goods were almost finished. It was just a sales resignation and a failure to connect.
Prepare your hands immediately and never wait. Amazon is going online in 3 weeks, so you can't afford to wait. Simultaneously look for backup factories around Wenzhou to make the same model. First ask if there are ready-made blanks and semi-finished products, and how soon it can be shipped. First, find out the bottom plan clearly, and wait until it is really yellow before looking for it temporarily. You will really catch up.
About deposits and cancellations, say something honest in the industry;
If the factory has indeed been put into production and prepared materials, it is basically unrealistic for you to refund 30% of the deposit. Transnational litigation takes time and money, and most of them are not worth it. What can be talked about is to deduct the material costs and start-up fees that have been incurred and refund the rest. However, if they unilaterally lose contact and exceed the delivery period stipulated in the contract, you are reasonable and you can repay a lot more if you put pressure on them.
Don't call for a lawsuit as soon as you put pressure on it. It's useless. Let's talk about the delivery terms in the contract first. If you place an order on the platform, say you want to go to a platform dispute. If you don't, find a local lawyer in Wenzhou to send a lawyer's letter. The cost is only a few hundred yuan, which is much more effective than sending 10 emails. For those who don't understand, you can go to the FlatFee Sourcing agent to operate.
If they say they want to delay it for a month later, don't agree directly or fall out directly. First of all, we need an accurate delivery date in writing, plus a late payment clause (such as a deduction of 3% of the purchase price per day), and at the same time, we change the payment terms from the original 70% final payment to 50% on the basis of a copy of the bill of lading, and the remaining 20% of the goods will be paid at the port, taking the risk into our own hands. If you can't accept the delay, talk about stopping losses. What has been produced is converted according to cost, and the deposit is refunded for the part that has not been produced. You can get back as much as you can. It is better than throwing it all into your hands.
Don't wait foolishly, don't be tough, verify the situation first, find a spare tire simultaneously, and then negotiate conditional stop losses.